Manage the SetMe Unattended app

Last updated on Jul 28, 2025

In this article:

After unattended access setup is completed, the SetMe Unattended app gets installed on the remote device. The app enables any user(s) who installed it to connect to that device at any time.

Once the app is installed, the following items will appear on the remote device:

  • Windows:
    • In Settings/Apps and Features: the SetMe Unattended Agent app
    • In the system tray: the SetMe Unattended app icon
  • macOS:
    • In the Applications menu: the SetMe Unattended app;
    • In the menu bar: the SetMe Unattended app icon

With the SetMe Unattended app, you can:

  • View information about the installed unattended access
  • Manage the OS credentials for signing in to the unattended device (available only for Windows)

Open the SetMe Unattended app

To open the SetMe Unattended app:

  • Windows:
    • Click the SetMe Unattended app in the system tray
  • macOS:
    • Click the SetMe Unattended app in the menu bar

View unattended access details

To view information about the installed unattended access, open the SetMe Unattended app. The following information is available:

  • Installed on: the date when the Unattended app was installed
  • Installed by: the full name of the user who configured the device for unattended access
  • Full name of the user who last connected to the device
  • Date of the last unattended connection
  • Connection status:
    • Connected: the device is online and available for unattended connection
    • Connecting: the device is offline and trying to reconnect to the internet. Use the Reset connection button if reconnecting to the network takes longer than expected

Manage the OS credentials

Available only for Windows unattended devices.

During the installation of unattended access, OS credentials are required to sign in to the unattended device, provided that the corresponding option (Allow sign in to the unattended device without knowing its username and password) is enabled. Once unattended access is installed, you can manage the OS credentials through the SetMe Unattended app. These credentials are stored securely on the remote device and are not transferred anywhere.

Add the OS credentials

  1. Open the SetMe Unattended app.
  2. Click Provide credentials.
  3. Enter valid credentials for the unattended device user and click OK.

By default, the username is set as the current OS user name; however, you have the option to specify another valid username.

Change the OS credentials

  1. Open the SetMe Unattended app.
  2. Click Update credentials.
  3. Enter valid credentials for the unattended device user and click OK.

You may need to update the previously saved credentials if they are outdated (for instance, if the user's password has changed), or if you wish to use the credentials of a different OS user.

Remove the OS credentials

  1. Open the SetMe Unattended app.
  2. Click Remove credentials.

After you remove the previously saved credentials, you won't be able to sign in to the unattended device without knowing its username and password.

Uninstall the SetMe Unattended app

Windows

  1. Open Settings > Apps > Apps and Features.
  2. Choose SetMe Unattended Agent, then select Uninstall.

The unattended device manager may restrict uninstalling the SetMe Unattended app. In this case, the remote user should contact the manager directly or send a request to the SetMe support team along with a screenshot of the error message that you have received when trying to delete the app.

macOS

  1. In the Finder menu, click Go > Applications (or open the Applications folder from Dock).
  2. Right-click the SetMe Unattended icon and select Move to Bin.