Unattended Access
Unattended access allows you to connect and manage the remote device without the end user's involvement.
To start a standard support session, the remote user will need to run the SetMe Client application and share their Client ID with you. Unattended access, on the other hand, allows you to connect at any time, even when no one's present at the remote end.
There are several ways to set up unattended access:
- During a support session
- By running a custom installer
- By mass deploying the installer via Group Policy (Windows only)
Unattended access does not require any adjustments to the network configuration, such as opening inbound or forwarding ports, or creating tunnels. The remote device will connect to the SetMe server through HTTPS, much like a standard browser application.
When a new SetMe version is released, the Unattended app will update automatically at the remote end.
There are two ways to remove unattended access from the remote device:
- Via the unattended list
- Using the Apps and Features (Windows) or Applications (macOS) menu (Note: removing the SetMe Unattended app from the remote device requires administrative privileges)
If your subscription is expired, after 30 days unattended access will be automatically removed from all devices associated with it.
Use the SetMe Expert console to connect to the unattended device.
You can also configure access to your unattended devices for other agents in your company. Each device can be configured as private or shared among all agents within the organization. Administrators always have full access to all unattended devices.
Shared unattended access is available only with SetMe Professional and higher-tier plans.