Connect to the unattended device

Last updated on Jul 30, 2025

To connect to the unattended device, you will need to install the SetMe Expert console. You can establish a connection only if the unattended device is currently in an Online status. The connection is established with the device's console session. You can access the remote device even if it doesn't have a physical display (i.e., it's a headless server). Multiple users can connect to the same unattended device – in this case, all of them will be working in the same console session.

You can connect to the unattended device if any of the following conditions are met:

In the Last connected column, you can view the most recent time when you or someone else from your organization accessed the remote device.

You can also connect to multiple devices at once from your unattended list.

If valid user credentials are saved on the remote device, you can sign in using those credentials when controlling the remote desktop. The remote user can add or modify their credentials via the unattended app. The credentials are securely stored on the remote device and not transferred anywhere.

In the Recent tab, you can view the last 20 devices you connected to.

Connect to a specific unattended device

  1. Sign in to the SetMe Expert console.
  2. In the navigation bar at the top of the screen, choose Unattended.
  3. In the unattended list, click Connect next to the unattended device.
  4. Optional: Click Show options and select any actions that need to be performed automatically on session start.
  5. Click Connect.

When the option Show incoming connection request when remote user is signed in to their device is enabled, the remote user will need to approve the connection request within the selected timeframe.

Connect to multiple unattended devices at the same time

  1. Sign in to the SetMe Expert console.
  2. In the navigation bar at the top of the screen, choose Unattended.
  3. In the unattended list, check the boxes next to each unattended device that you need to access.
  4. On the toolbar, click Connect. The Connect button is available when at least one of the selected unattended devices is online.
  5. Optional: Click Show options and select any actions that need to be performed automatically on session start.
  6. Click Connect.

The dashboard will open, displaying the connection process for the first selected device. Once the connection is established successfully, support sessions will start with all selected devices.

When the option Show incoming connection request when remote user is signed in to their device is enabled, the remote users will need to approve the connection request within the selected timeframe.