Session settings

Last updated on Jul 28, 2025

In this article:

Session settings allow you to configure various actions that trigger automatically on session start/end.

The following session settings are available:

  • Show incoming connection request when remote user is signed in to their device: you can see whether this setting is enabled in the Prompt column of your unattended list. The unattended device that you want to connect to may currently be in use. If you don't want to disturb the remote user's work, you may enable this option. As a result, a remote session request will be displayed on the device, which the remote user will need to either accept or decline. You may also set a Request timeout. In this case, the connection request is automatically accepted (Connect if the remote user doesn't respond) or declined (Don't connect if the remote user doesn't respond) after a specified time period.

The incoming connecting request will not be shown if the remote user is not signed in to a console session on their device.

  • Hide SetMe application on session start: displayed in the Hide column of your unattended list. This option allows you to hide the SetMe application on session start.

You can change this setting in the Options tab during a support session. This may be useful when you need to send a chat message to the remote user.

  • Lock remote computer on session end: displayed in the Lock column of your unattended list. This option allows you to automatically lock the remote device's screen on session end.

You can change this setting in the Options tab during a support session.

  • Allow sign in to the unattended device without knowing its username and password: this option is not displayed in your unattended list. The remote user may choose to allow you to sign in to their device during a support so that you can avoid getting stuck on the login screen when you don't know the user's OS credentials. After you configure the remote device for unattended access and enable this setting, the remote user will need to enter their credentials. The credentials will be securely stored on their device and not transferred anywhere. If needed, the remote user can remove or modify them through the SetMe unattended app.

This setting is available only for Windows devices and cannot be changed via the unattended list.

Session settings can be specified when configuring an installer or setting up unattended access during a support session.

You can change session settings in your unattended device list. Any changes you make will be applied for future support sessions.

Any changes you make to the unattended device settings will be visible to all users with access to that device.

Configure session settings when installing unattended access during a support session

1. Sign in to the SetMe Expert console.

2. Connect to the remote device using Client ID.

3. In the navigation pane, choose Unattended setup.

4. Click Show unattended access settings and change any options you need under Session settings.

Under Show incoming connection request when remote user is signed in to their device, you may specify a Request timeout and choose an automatic action that will be performed in the absence of the remote user's response.

5. Optional: Configure any other unattended device settings if needed.

6. Click Install unattended access.

As a result, the unattended device you created will have the specified session settings.

If you've enabled the setting Allow sign in to the unattended device without knowing its username and password, the remote user will be prompted to enter their OS user credentials after the installation is completed.

Configure session settings when creating an unattended installer

1. Sign in to SetMe Downloads.

2. In the navigation pane, choose Unattended setup.

3. Select an operating system.

4. Change any options you need under Session settings.

Under Show incoming connection request when remote user is signed in to their device, you may specify a Request timeout and choose an automatic action that will be performed in the absence of the remote user's response.

5. Optional: Configure any other unattended device settings if needed.

6. Click the corresponding button to generate the installer.

As a result, the unattended device(s) you create using this installer will have the specified session settings.

If you've enabled the setting Allow sign in to the unattended device without knowing its username and password, the remote user will be prompted to enter their OS user credentials during the installation.

Edit session settings for an individual device

You cannot edit the setting Allow sign in to the unattended device without knowing its username and password. It can only be changed on the remote device.

  1. Sign in to the SetMe Expert console.
  2. In the navigation bar at the top of the screen, choose Unattended. Alternatively, you can open SetMe Unattended devices in your browser.
  3. Hover over the unattended device that you want to manage and click the Edit icon.
  4. Change any settings you need under Session settings.
  5. Click Save.

The selected session settings will be applied for any future connections to the unattended device.

Edit session settings for multiple unattended devices

  1. Sign in to the SetMe Expert console.
  2. In the navigation bar at the top of the screen, choose Unattended. Alternatively, you can open SetMe Unattended devices in your browser.
  3. In the unattended list, check the box for each unattended device that you want to manage.
  4. On the toolbar, click Session settings.
  5. Change any settings you need.
  6. Click Save.

The new session settings will be applied upon connecting to the selected unattended devices.