Install unattended access during a support session
You can install unattended access on a remote device during a support session. For that, the SetMe Client app must be running in Admin mode.
Configure and install unattended access during a support session
1. Sign in to the SetMe Expert console.
2. Start a new support session with the device where you need to install unattended access.
3. Open the Unattended access tab.
4. Optional: To install unattended access with custom settings, click Show unattended access settings and select any options under Unattended properties, Session settings, Installation settings, and Access options. To change Access options, click Edit in the Access options section.
Click Set as default if you want to use the selected settings as default for all future unattended installer configurations. Each user within your company will have their individual default settings.
You may choose to prevent the remote user from uninstalling the Unattended app from their device by using the Pin option. This setting is available only for Windows remote devices.
5. Click Install unattended access.
6. Click Yes in the Unattended setup dialog.
If you've chosen to enable the option Allow sign in to the unattended device without knowing its username and password, the remote user will also be prompted to enter their OS user credentials.
You can set up unattended access on a device that is currently in an RDP session. However, in this case, the credentials prompt (if the option Allow sign in to the unattended device without knowing its username and password is enabled) will not appear, and the SetMe Unattended app icon will not be visible in the taskbar. When you sign in to a console session on the same device, the icon will appear as expected.
After the installation is completed, the remote device will be added to your unattended list.